Return Policy

At 1928.com, your satisfaction is important to us. We offer a 30-day return window from the delivery date. To qualify for a refund, items must be received by 1928 within the applicable return period. All returned merchandise must be in new, unused condition with tags intact.

For items which are defective or in cases where 1928 has shipped in error, 1928 Jewelry will cover all outbound and return shipping costs. In this case, contact customerservice@1928.com to receive a pre-paid return label and authorization.

For all other returns, it is not necessary to contact 1928 Jewelry before returning the item(s) — simply follow the instructions below. In short: you cover the cost of shipping the item back to us, and a $7 handling fee will be deducted from your refund to cover the cost of the original outbound shipment.

Except as noted above, customers are responsible for return shipping costs. We recommend that you choose a trackable shipping method to ensure the safety of your shipment. We are not responsible for lost packages.

Items returned without tags intact and/or when a refund is more than $150 are subject to a 15% restocking fee.

Refunds will be issued only to the original form of payment used at purchase. Once your return is received, refunds are processed within 5–7 business days. Please allow up to 30 days for the credit to appear on your billing statement.

Exchanges: We do not offer direct exchanges at this time. If you'd like a different item, simply return your original purchase for a refund and place a new order.

1. Repack the item(s) in a secure package with all original packaging.
2. Include a copy of the packing slip or a note which includes your name, order number, and item number(s) to be returned.
3. For returns with a pre-paid label and authorization, simply affix the pre-paid label we sent to you to the outside of the package then drop it in the mail.
4. For returns without a pre-authorization:
   1. Please fill out the return section at the bottom of the packing slip.
   2. For your convenience, you may cut out the return label at the bottom left of the packing slip and affix it to the return package, or mail to the address below.
   3. Customers are responsible for return shipping costs. Use your preferred method of shipping but we recommend that you choose a trackable shipping method.

To make sure our order confirmations and shipping updates reach your inbox, add customerservice@1928.com to your email contacts. If you're not seeing our emails, check your spam or junk folder.

Once your order has shipped you may check the status of your order by logging into your account.