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Shipping
Order Processing
Most orders processed before 1:00 p.m. PST, Tuesday through Friday Pacific time will generally ship out the same day. Most orders processed after 1 p.m. PST will usually ship out the next business day. On some occasions jewelry ordered may not be in the Web site inventory location and needs to be transferred from the main 1928 warehouse. In those circumstances a note "waiting for stock transfer" will be noted in your account and it may take an extra day to ship out the order.
Our offices are closed on Saturday, Sunday and Monday so most orders received after 1:00 p.m. PST Friday will ship out Tuesday. Exceptions may include United States National Holidays, company holidays, natural disasters (we are in Southern California!), etc.
Order Shipping Times
We use United Parcel Service (UPS) for most domestic shipping and The United States Postal Service for international shipping; their shipping times can greatly vary. International shipments may require you to fill out customs paperwork and pay a tariff to pick up your order.
We reserve the right to change the carrier which will ship your package. 1928 cannot be responsible for unanticipated shipper delays.
Order Shipping and Handling Rates
| Type |
Time |
$1-99.99 |
$100-199.99 |
$200-299.99 |
$300-399.99 |
$400+ |
USA
UPS Ground |
Depends on destination |
$5.00 and up but varies by weight and zip code.
Click for Shipping Estimator
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USA
First Class |
Depends on destination |
$3.50-5.50 |
$15.00 |
$18.00 |
$22.50 |
USA
UPS Air |
2-3 days |
Varies by weight and zip code.
Click for Shipping Estimator |
USA
UPS-Next Day Air |
Overnight |
Varies by weight and zip code.
Click for Shipping Estimator |
Mexico & Canada
U.S. Postal
Global Priority |
Unknown |
$11.00 |
$14.50 |
$20.50 |
All Other Int'l
U.S. Postal
Global Priority |
Unknown |
$14.00 |
$20.00 |
$29.00 |
$40.00 |
$50.00 |
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Returns
1928.com wants you to be completely satisfied. 1928 offers a 30-day from delivery money back guarantee. 15 days for clearance items. Due to health concerns we cannot accept returns of pierced earrings that have been removed from their packaging. Items must be returned within 30 days with the tags intact. Please send the merchandise along with a copy of the packing slip. Original shipping costs are non-refundable.
All refunds can only be credited to the original credit card or store credit.
Please make sure the jewelry is packed safely and send it to:
1928 Company
Attention: Website Returns
3000 W. Empire Avenue
Burbank, CA 91504
Quick Exchanges and Reorders: Call 1-800-729-0042
If you would like to speed up your exchange, please call us before you send your package back. That way we can get your replacement order in the works and we' give you FREE SHIPPING on your exchange even if you add new items to the order or fall below our free shipping minimum! Please note that you will be charged for the new order, but as soon as your return is received we will credit you for its original purchase price.
If you have any questions about our return and exchange procedure, please contact us at (800) 729-0042.
Receiving our Messages
If you have a spam program, such as Spam Arrest or one that verifies your sender by their email address, you will need to verify our email address. Please authorize all email addresses that end in 1928.com.
Checking your order status
While we are processing your order we change your order status to "Processing". When we ship your order we change your order status to "Shipped". If your order was shipped UPS you may check your order status by logging into your account here
To check your order's status, please log in to your account here. All active orders are shown on your account's main page.
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